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___________________________________________________________________
____________________________________________________________________
2 688 435
User Manual
PIXI
Coupon
Printer
File 2688435Te.DOC
____________________________________________________________________
____________________________________________________________________
 Copyright HENGSTLER
The HENGSTLER Company claims copyright protection for this documentation.
No part of this documentation may be modified, extended, reproduced or passed on to a
third party without the express written permission of HENGSTLER.
HENGSTLER GmbH
PO Box 1151
D-78550 Aldingen
Germany
Telephone: +49 (0) 7424 890
Fax: +49 (0) 74 24 89210
e-mail: info@hengstler.de
Homepage: http://www.hengstler.de
Modification number:290799
We reserve the right to make technical modifications to our products as part of our
ongoing policy of Continuous Improvement
HENGSTLER 2688435e.doc
Page 2 of 26 Modification no.: 080799
4. Contents
1. Modifications Listing ......................................................................................................1
2. Document History ...........................................................................................................1
2.1 Previous Versions .....................................................................................................................................................1
2.2 Modifications.............................................................................................................................................................1
3. Bibliography .....................................................................................................................1
4. Contents ............................................................................................................................2
5. Preface ...............................................................................................................................4
6. Safety Advice....................................................................................................................5
6.1 Electro-magnetic Compatibility ...............................................................................................................................6
7. Additional Information....................................................................................................7
7.1 Glossary ......................................................................................................................................................................8
8. Version Description ........................................................................................................9
8.1 PIXI Device Description...........................................................................................................................................9
9. Installation...................................................................................................................... 13
10. Set-Up........................................................................................................................... 13
10.1 Power Supply Cable ................................................................................................................................................13
10.2 Data Cable ................................................................................................................................................................14
10.3 Inserting the Paper..................................................................................................................................................15
10.4 Power On ..................................................................................................................................................................17
11. Operation..................................................................................................................... 17
11.1 Changing the Paper.................................................................................................................................................18
12. Errors & Disturbances ............................................................................................. 19
13. Technical Data ........................................................................................................... 20
13.1 Complete unit ...........................................................................................................................................................20
13.1.1 Paper Specification.........................................................................................................................................20
13.1.2 Paper sensors ..................................................................................................................................................21
13.1.3 Dimensions......................................................................................................................................................22
13.1.4 Weight .............................................................................................................................................................22
13.1.5 Emulations.......................................................................................................................................................22
13.1.6 Tests and Approvals .....................................................................................................................................22
13.1.7 Packaging ........................................................................................................................................................22
2688435e.doc HENGSTLER
Modification no.: 080799 Page 3 of 26
13.1.8 Environment....................................................................................................................................................23
13.1.9 Power Supply..................................................................................................................................................23
13.1.10 Standards....................................................................................................................................................24
13.1.11 Earthing.......................................................................................................................................................24
13.2 Individual Components..........................................................................................................................................24
14. Further Documentation............................................................................................25
15. Replacement Parts & Accessories .......................................................................26
HENGSTLER 2688435e.doc
Page 4 of 26 Modification no.: 080799
5. Preface
The PIXI Voucher Printer is a modular constructed build-in printer with thermal print
mechanism and integrated paper cutter. An extensive paper sensor system monitors the
paper progress.
The paper dispenser is based on a paper roll of up to 100 meters length with a weight of 78
g/m².
Printer applications include voucher printing at Info Point terminals.
Please note:
The PIXI Voucher Printer User Documentation covers:
• Software Manual
• Service Manual
• as well as this User Manual
This User manual covers topics which are relevant to an operator.
• PIXI Standard Software Manual (SWH 2 688 181_581)
• PIXI 302 Software Manual (SWH 2 688 181_583)
• User Manual (2 688 435)
• Data Protocol Manual (2 688 259)
This symbol identifies text which gives important advice relating to the correct and safe
operation of the unit.
2688435e.doc HENGSTLER
Modification no.: 080799 Page 5 of 26
6. Safety Advice
• The PIXI Voucher Printer is a quality product, manufactured according to recognised
technology standards. It left the factory in a condition compliant with all safety
regulation.
• In order to maintain this condition and to guarantee operation without danger to the
User, the advice and warnings contained in this handbook must be followed.
• This unit has been built and tested according to EN 60950 relating to the safety of IT
equipment. It has Protection Class III.
• The installation and assembly of electrical devices should only be undertaken by a
qualified electrician.
• This unit should only be used once it has been built-in.
• When building equipment in, it must be guaranteed that the device requirements set
for the fixture by the corresponding device safety norms are not in any way negatively
influenced, leading to a reduction of the equipment safety levels.
• Before switching the unit on, it must be guaranteed that the operating and control
voltages connected, do not exceed the values stated in the technical data
specifications.
• Control and data lines must only be connected using SELV (separated extra low
voltage system) circuits or circuits with power limitation which meet the requirements
of EN 60950.
• The power plug connecting to the external power supply must be protected by external
fusing. The corresponding socket must be installed, with easy access, close to the unit.
HENGSTLER 2688435e.doc
Page 6 of 26 Modification no.: 080799
If you suspect that the device cannot be operated without danger, it must be switched off
and put in a condition such that operation cannot accidentally be resumed. This may be the
case if:
• damage to the unit is visible;
• the unit has been stored for a long time in unsuitable conditions:
• the unit has been subject to extreme transport demands.
If, as the result of equipment failure or error, there could be a danger of personal accident
or damage to property, this must be avoided through additional safety measures, such as
the installation of a position switch or a guard or barrier.
6.1 Electro-magnetic Compatibility
The unit is deigned for use in domestic, commercial or industrial applications.
2688435e.doc HENGSTLER
Modification no.: 080799 Page 7 of 26
7. Additional Information
Delivery
Please check that the delivery is complete by reference to the accompanying delivery
documentation.
Unpacking
Having unpacked the equipment, please check that there has been no damage in shipping.
Make sure that all parts, including and accompanying accessories have been removed
from the packaging.
Claims
Any damage claims caused through transportation are only valid if the delivery company is
advised without delay.
A damage report must be completed immediately and sent back to the manufacturer with
the defective part(s).
When returning goods, the original packaging should be used if at all possible.
The following information should accompany all returns:
• Name and address of recipient.
• Device, type and serial numbers.
• A damage report with description of the defect.
HENGSTLER 2688435e.doc
Page 8 of 26 Modification no.: 080799
7.1 Glossary
BoF Bottom of Form sensor
BPZ Block Check Character
cpi Characters per inch
cpl Characters per line
CPOS Cutter position for paper transport
CSC Customer Service Centre
CST Customer Service Terminal
Dot Pin or thermal point printing
dpi Dots per inch
DPOS Print position for paper transport
EMC Electro Magnetic Coupling
ESD Electro Static Discharge
GDI Graphic device interface
Host Host computer
HTp Hengstler thermal print mechanism
lpi Lines per inch
lps Lines per second
McbF Mean cycle between Failure
Mk Mark Recognition (1, 2, n)
MPOS Mark position for paper transport
MTBF Mean time between Failure
MtbSC Mean time between Service Call
MttR Mean time to Repair
PCS Print Contrast Signal
PE Paper End message
pps Pulses per second
PrA Presenter output sensor
PrE Presenter input sensor
PVE "Paper-out pending" message
PWE Paper weekend message
Step Smallest paper advance distance in inches
ToF Top of Form sensor
2688435e.doc HENGSTLER
Modification no.: 080799 Page 9 of 26
8. Version Description
8.1 PIXI Device Description
1 = Cutter
2 = Paper supply
3 = Paper spindle position
4 = Paper out pending sensor
5 = Unit fixing points
6 = Thermal print mechanism
7 = Paper exit point
HENGSTLER 2688435e.doc
Page 10 of 26 Modification no.: 080799
11 = Paper out pending sensor rocker
12 = Rocker spring
2688435e.doc HENGSTLER
Modification no.: 080799 Page 11 of 26
13 = Wheel to raise print head manually
14 = Screw to turn cutter manually
HENGSTLER 2688435e.doc
Page 12 of 26 Modification no.: 080799
8 = Power supply connection
9 = Data connection
10 = Combined “in operation” display and LF key
2688435e.doc HENGSTLER
Modification no.: 080799 Page 13 of 26
9. Installation
See Service Manual
10. Set-Up
10.1 Power Supply Cable
Connect the power supply cable to connector (8).
HENGSTLER 2688435e.doc
Page 14 of 26 Modification no.: 080799
10.2 Data Cable
Connect the data cable to connector (9).
2688435e.doc HENGSTLER
Modification no.: 080799 Page 15 of 26
10.3 Inserting the Paper
15 = Paper roll with the thermo-sensitive surface on the outside
16 = Paper spindle
HENGSTLER 2688435e.doc
Page 16 of 26 Modification no.: 080799
After the paper spindle has been inserted into the paper roll, the paper must be inserted into
the print mechanism with the thermo-sensitive surface inwards.
Please note:
The print head (13), must be closed.
After the paper has been inserted into the print mechanism as far as it will go, the paper is
transportsd automatically into the unit.
Lay the paper roll in the paper spindle position.
2688435e.doc HENGSTLER
Modification no.: 080799 Page 17 of 26
10.4 Power On
The LED will light up to indicate that the power has been connected and switched on
correctly.
11. Operation
The printer operates solely as a result of commands sent over the interface. These
operating commands are described in the corresponding Software Manual.
A single press of the LF key advances the paper by one line. If you press the LF key for a
longer time, a FF is carried out.
HENGSTLER 2688435e.doc
Page 18 of 26 Modification no.: 080799
11.1 Changing the Paper
Raise the print head with the lever (13) and remove any paper remaining in the unit.
Print head opened Print head closed
Close the print head and insert the paper as described in 10.3.
2688435e.doc HENGSTLER
Modification no.: 080799 Page 19 of 26
12. Errors & Disturbances
Error description Cause Counter measures
No print possible End of paper reached or
no paper available
Insert new paper roll
Power switched off Check power connections
and/or switch power on.
Print head is open Close print head with lever
(5).
Data interface incorrect Check data interface; data
cable, plug-in connections,
etc.
Paper isn’t cut Cutter defective Call service technician
Paper can’t be inserted Print head open Close the print head with
lever (13)
Paper remaining in
paper route
Remove any residual paper
Defective sensor in the
print mechanism
Request service call
Please note
If none of the above solves the problem or if the problem reoccurs, please contact
your Service Technician.
HENGSTLER 2688435e.doc
Page 20 of 26 Modification no.: 080799
13. Technical Data
13.1 Complete unit
Print type: Non-impact, parallel
Print method: Thermal sensitive
Cutting method: Guillotine
Print width: max. 56 mm at 448 dots
13.1.1 Paper Specification
Paper width: 58.. +/- 0.5
Paper weight 56gsm2 +/-5
Roll length: 100m
Roll core internal diameter: 25.4mm (1”)
Paper roll external diameter: 95mm
Thermo-sensitive surface: Inside
Paper manufacturer: Blumberg
Paper manufacturers part number: TF 00 22 00
Hengstler part number: 3 810 849
Voucher length: Depends on format
2688435e.doc HENGSTLER
Modification no.: 080799 Page 21 of 26
13.1.2 Paper sensors
13.1.2.1 Paper out
The sensor in the print mechanism identifies paper out when no more paper is detected in
front of the sensor.
13.1.2.2 Paper out pending sensor
The following calculations are made, based on the above paper specification.
Paper length
in metres
Core diameter in
millimetres
0 29.9
1 31.1
2 32.3
3 33.1
4 34.6
5 35.4
The paper out sensor is triggered by a core diameter value of 34.6mm, +/- 4%.
HENGSTLER 2688435e.doc
Page 22 of 26 Modification no.: 080799
13.1.3 Dimensions
Please refer to Dimensions Sheet 0 688 819
13.1.4 Weight
Weight without paper approx. 1010g
13.1.5 Emulations
Details are to be found in the corresponding Software Manual.
13.1.6 Tests and Approvals
See Service Manual
13.1.7 Packaging
Meets postal requirements. Individual packaging to be defined.
2688435e.doc HENGSTLER
Modification no.: 080799 Page 23 of 26
13.1.8 Environment
Ambient temperature
Operational: 0°C...+ 50°C continuous
Storage: -40°C...+ 70°C
Humidity
Operational: 35%...80%
Storage: 10%..90%
Temperature modification: 8°K/hour
Impact load: 3 AXIS (5 cm)
Vibration stress: 0.25 g
13.1.9 Power Supply
Power supply 24 vDC = (SELV) +/-5%
Power take-up
FTP-622
approx. 2 VA in standby
approx. 10 VA during printing
peak 50 VA
Plug JST 2 pin
Please note
1.5 AT fuse to be connected
If the print mechanism’s power supply is <=30 VA some functions have restricted use since
the print ratio within one line can go above 70% which overloads the power unit.
In such cases, a power unit delivering 60 VA must be used.
The following functions are affected:
• Underline of more than 128 sequential dots
• Inverse print (see underline)
• Semi-graphic characters from 0B0H to 0DFH (see underline)
• Graphics (see underline)
• Barcode (must be tested)
• n-fold width (must be tested)
128 dots correspond approximately to the following number of characters:
• 8 characters at 12.7 cpi
• 9 characters at 14.5 cpi
• 10 characters at 16.9 cpi
• 12 characters at 20.3 cpi
HENGSTLER 2688435e.doc
Page 24 of 26 Modification no.: 080799
13.1.10 Standards
• See Service Manual
13.1.11 Earthing
The printer housing must be earthed.
13.2 Individual Components
See Service Manual
2688435e.doc HENGSTLER
Modification no.: 080799 Page 25 of 26
14. Further Documentation
PIXI Standard & 302 Measurements sheet 0 688 819
PIXI Standard Software manual SWH 2 688 181_581
PIXI 302 Software manual SWH 2 688 181_583
User Manual 2 688 435
Data protocol manual 2 688 259
System documentation, PIXI Standard 0 688 825
System Documentation, PIXI 302 0 688 824
HENGSTLER 2688435e.doc
Page 26 of 26 Modification no.: 080799
15. Replacement Parts & Accessories
See Service Manual
File 2688435Te.DOC
____________________________________________________________________
____________________________________________________________________
Hengstler’s Sales Partners in Germany
for Printers, Counters & Sensors
Please contact us if you would like to be put in touch
with our Sales Partner in your area.
______________________________________________________________________
HENGSTLER GmbH
PO Box 1151
D-78550 Aldingen
Germany
Telephone: +49 (0) 7424 890
Fax: +49 (0) 74 24 89210
e-mail: info@hengstler.de
Homepage: http://www.hengstler.de

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